Privacy Policy

Privacy Policy – Snavya

At Snavya, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, communicate via email, or connect with us on social media.

Information We Collect

Personal Information
When you interact with us—such as placing an order or contacting customer service—we collect the following:

  • Your name, email address, phone number, shipping, and billing details.

Account Information
If you create an account, we may collect:

  • Username, password, and account preferences.

Order Information
We collect details related to your orders, including:

  • Product details, quantities, and delivery information.

Contact Information
When you reach out directly, we may store:

  • Your name, email address, and message content.

Automatic Data Collection
We also gather some information automatically, such as:

  • Log Data: Your IP address, browser type, device information, and interactions with our site.

  • Cookies & Tracking: We use cookies and similar technologies to analyze traffic, personalize content, and enhance your shopping experience. You can manage cookie preferences in your browser settings.

How We Use Your Information

We use the data we collect to:

  • Process and fulfill your orders.

  • Send order confirmations, shipping updates, and other notifications.

  • Respond to your inquiries and provide customer support.

  • Improve our website, products, and user experience.

  • Personalize your shopping journey.

  • Send promotional emails and newsletters if you opt-in.

  • Analyze website traffic to improve our services.

  • Detect and prevent fraudulent activities.

Sharing Your Information

We may share your information in these situations:

  • Service Providers: Trusted third parties help with payment processing, shipping, marketing, and customer service.

  • Legal Requirements: To comply with legal obligations.

  • Business Transitions: In the event of a merger, acquisition, or sale of assets.

  • With Your Consent: If you explicitly agree.

Data Security

We use industry-standard measures to protect your data but recommend you take precautions, like strong passwords and logging out on shared devices, to help safeguard your personal information.

Your Rights and Choices

  • Marketing Communications: You can opt out of marketing emails anytime by clicking “unsubscribe” in any email.

  • Cookie Management: Adjust your cookie preferences in your browser settings.

Children’s Privacy

Our website is not intended for users under 13 years old, and we do not knowingly collect information from children under 13. If we learn of any such data collection, we will promptly delete it.

Updates to This Privacy Policy

We may update this policy occasionally. Changes will be posted on this page with an updated “Effective Date.” We encourage you to review it periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us:

  • Email: Support@snavya.com

  • Phone: +1 (604) 700-9563

  • Address: 15236 36 Ave, Surrey, British Columbia, V3Z 0Y4, Canada

Customer Service Hours

  • Monday to Friday: 9:00 AM – 6:00 PM (PST)

  • Saturday: 10:00 AM – 4:00 PM (PST)

  • Sunday: Closed